My view is that a competitive advantage can be gained through applying the design skill set through the product development cycle.
Simply put - through design, businesses can find new opportunities and realise better outcomes. Sounds good hey!
I manage the UX Design Team at nib Health funds. The team is composed of UX Designers and Digital Producers who participate in Cross Functional Agile development teams.
It's a blast :)
The team members find the best possible way to create excellent experiences for nib's customers and prospective customers through it's website and mobile apps. They spend their time discovering customers needs, clarifying the problem at hand exploring multiple possible solutions and finding the best one to build. They then evaluate what has been built and keep on improving. As long as it is still worth it.
I focus on creating a work environment that ensures team members have the focus to get the job done, the alignment to know which direction they are going and the autonomy to act on the expertise and creativity they bring.
I talk frequently with team members and stakeholders to ensure I understand the culture they work in then respond accordingly to ensure the culture nurtures innovation and sustainability
I talk to stakeholders to understand the business model, pain points and opportunities so that I can support teams wherever possible to work alongside stakeholders.
I build a community where individuals learn together and share their work in progress so that we have the most effective teams possible.
I develop the practice of design at nib through skills development, process improvement and a rigorous approach to how we apply design thinking.
I enjoy contributing to the broader design and development communities through speaking at Conferences. - "trust" - Agile Australia 2014 - "Jeans in the boardroom" - UX Australia 2013
You can read some oldish blog articles - note to self, I enjoy writing so I should do it more often.
I am a dad to the two most amazing kids who also have the most amazing mum. If you follow me on instagram you will see exactly what I mean.
I roast coffee for "fun" and listen to music wherever possible. I ride a bike and love the rewards of fitness and meditation. My top 5 concerts of all time are: Sigur Ros, Faithless, Arcade Fire, The National, Billy Bragg
Most of all I love talking about how things can be made better and how we can get things done. Let's chat!